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QGIS Technical Support

QGIS

We’ve been delivering projects using open source GIS since 2004 and rely on QGIS as a high-quality GIS package for our consultancy services. We call on our experience to provide the assurance that there’s always someone to call for help should you need it.

Lutra Consulting were the first organisation to provide QGIS commercial support for businesses and individuals across the UK. Our support team has a mix of friendly first- and second-line support staff to ensure an efficient response to support queries.

Getting Support

If you’re an existing support customer, simply use one of the methods below to create a support request and we’ll help you as quickly as we can.

Not a Customer Yet?

We provide a number of commercial support options suitable for individuals, small & medium offices and larger organisations. Take a look through our packages and see which best matches your requirements.

Signing up is easy - simply choose one of our four packages and contact us on 01444 848 012 or support@lutraconsulting.co.uk. You can be ready-to-go in as little as 15 minutes.

Support Packages

The main features of our support options are highlighted below. For detailed Service Level Agreements (SLAs), please contact us.

  Personal Small Office Large Office The Works
Annual Cost (ex. VAT) £95 £495 £1,995 £8,995
Suitable for A single user Up to 10 users Up to 40 users More than 40 users
Max. Support Requests 10 * Unlimited * Unlimited * Unlimited *
Response Time (working hours) 8 4 4 2
Dedicated Hotline Yes Yes Yes Yes
Email-based Support Yes Yes Yes Yes
Guidance on Installation & Upgrades - Yes Yes Yes
Guidance on Data Management - - Yes Yes
Consultancy Days Included - - 1 3
Training Days Included - - - 3
On-site Support - - - Yes

* Subject to fair-use policy

Guidance on Data Management

We’ll look carefully at your day-to-day GIS operations and make recommendations of how to best manage your spatial data.

Consultancy

Some support options feature a number of inclusive GIS consultancy days. Consultancy days can be used for anything from setting up an efficient infrastructure to house your spatial data to developing QGIS plugins.

On-site Support

On-site support ensures that if an issue cannot be resolved efficiently by email or phone, a member of our support team will make an on-site call to address the issue in person.