Support

We call on our experience to provide assurance that there's always someone to call for help should you need to.

We've been delivering open source GIS projects since 2004 and rely on QGIS as a key element of our services.


Lutra Consulting were the first organisation to provide QGIS commercial support for businesses and individuals across the UK. Our support team has a mix of friendly first and second-line support staff to ensure support queries are resolved efficiently.

Getting Support

If you're an existing customer, simply use one of the methods below to create a request and we'll help you as quickly as we can.

Through our ticketing system (preferred).
By phone on +44 (0)1444 848012
By email

Not a Customer Yet?

We provide support options for individuals, small & medium offices and larger organisations. Take a look at our packages and see which one best matches your requirements.

Support Packages

Personal
£95

For single user

  • 10Support Requests*
  • 8Response Time (working hours)
  • Dedicated Hotline
  • Email-based Support
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Small Office
£495

Up to 10 users

  • ∞Support Requests*
  • 4Response Time (working hours)
  • Dedicated Hotline
  • Email-based Support
  • Installation and Upgrades Guidance
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Large Office
£1,995

Up to 40 users

  • ∞Support Requests*
  • 4Response Time (working hours)
  • Dedicated Hotline
  • Email-based Support
  • Installation and Upgrades Guidance
  • Data Management Guidance
  • 1Consultancy Days Included
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The Works
£8,995

More than 40 users

  • ∞Support Requests*
  • 2Response Time (working hours)
  • Dedicated Hotline
  • Email-based Support
  • Installation and Upgrades Guidance
  • Data Management Guidance
  • 3Consultancy Days Included
  • 3Training Days Included
  • On-site Support
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For detailed Service Level Agreements (SLAs), please contact us.
* Subject to fair-use policy

Guidance on Data Management

We'll look carefully at your day-to-day GIS operations and make recommendations of how to best manage your spatial data.

Consultancy

Some support options feature a number of inclusive GIS consultancy days. Consultancy days can be used for anything from setting up data storage infrastructure to developing QGIS plugins.

On-site Support

On-site support ensures that if an issue cannot be resolved efficiently remotely, a member of our support team will make an on-site call to address the issue in person.